Custom Guest Experiences
You Curate, We Design
Memorable guest experiences tell stories.
Compass & Key Consulting collects your stories and researches others to deliver an exceptional encounter with your destination, one that encourages return visits and referrals.
Become their Local Host
Empower your guests to go beyond the tourist track and become immersed in everyday life. Share insider tips from your staff, community business owners, and local tastemakers. Design multiple guest experiences to target different audiences. Our approach to guest experiences is to make them authentic, adaptable, and accessible.
Authentic
Highlight places that are meaningful to your community, your culture, and your brand.
Adaptable
Curate experiences into blocks of time that make sense for travellers and adapt to their schedules.
Accessible
Fit the needs of modern travellers by delivering guest experiences in print and online, and always mobile-friendly.
More Than Self-Guided
Your marketing team will love all of the ways the guest experiences seamlessly support other promotional efforts within the context of a self-guided journey.
Help your guests engage with your social networks with experience-specific hashtags, and upsell third-party tours for additional revenue streams.
Highlight seasonal festivals, exhibitions, and other events, and help guests feel good about their visit with opportunities to give back to local charity partners.
Immersive Stories for a Digital World
Engage your guests by including stylish and interactive maps, inspiring photos, and dynamic video and audio content into the online experience. Your stories look polished on any device and load fast. Share guest experiences privately as an incentive, or publicly for the world to see.
Who We Work With
There are countless ways our guest experiences support your tourism business, but here are a few.
For Hotels
Empower your entire team to provide personalised, high-touch concierge service
Drive direct bookings using experiences as an incentive
Easily upsell restaurant, spa, and other onsite offerings
For Tourism Bureaus
Address overtourism with off-the-beaten path experiences
Fill visitor gaps with seasonal experiences
Provide shareable destination stories that are always on-brand
For Travel Agencies
Provide inspiring ways for clients to spend their free time
Highlight regional history, major sights, and local stories to generate pre-trip excitement
Create a referral-friendly post-trip memento of their experience
For Event Planners
Share background stories of attendees and organizers to differentiate your event
Drive awareness of your event features with a venue tour
Upsell pre- and post-event experiences for those combining business and leisure